GUEST EXPECTATIONS

Guest Expectations

At Conference Aston we want to ensure that all of our guests have the best possible experience during your stay with us. To achieve this, we require that all guests adhere to the below expectations...

- Guests and their party are to use the Hotel’s accommodation for the purpose in which it is intended.

- All Guests and staff at the hotel are to be treated with dignity and respect. Threatening, intimidating, violent, discriminatory, prejudicial or offensive behaviour will not be tolerated. The Hotel reserves the right to investigate any allegations and where necessary, inform the police. Guests and any members of its party will be asked to leave the Hotel in such circumstances.

- The Hotel reserves the right to exclude any Guest and members of its party where the Hotel reasonably considers such persons be objectionable. In such instances, the Hotel may cancel the booking without refund.

- Guests must obtain the Hotel’s prior written approval if they wish to attach any items to the walls, floors or ceiling of the Hotel.

- The luggage room is only available to Guests and is subject to availability. The luggage room is not to be used for storage for anyone other than Guests. The Hotel expects that Guests will collect their belongings from the luggage room when checking out from the Hotel. Any items which remain uncollected after a period of 30 days, will be disposed of by the Hotel.

- Any complaint by a Guest must be made in writing to the Hotel as specified under Clause 2.1 found in the Terms and Conditions of your booking.

- Guests are not permitted to smoke or vape in any internal area of the Hotel and conference centre, including Hotel bedrooms and the central courtyard. Guests may smoke or vape only in the designated smoking and vaping area at the front of the Hotel.

- In the event of a fire alarm, Guests should follow instructions provided within the Hotel and follow the directions of Hotel staff, evacuate the Hotel immediately and report to the evacuation point to which they are directed.

- Fire exits and fire-related equipment must be kept clear and visible at all times.

- Guests and members of its party are under a duty of care to report to the Hotel any situation during the booking they believe to be potentially hazardous. In the context of fire prevention, this may be something which could lead to an outbreak of fire (e.g. Unsafe storage of flammable materials) or something which would hinder the safe evacuation of the premises in the event of a fire (e.g. Obstruction of fire escapes).

- Guests and any members of its party must comply with the Hotel’s health and safety policies available at the Hotel website here.

- Guests or any member of their party are not permitted to bring into the Hotel any item that has the potential to endanger others (e.g. Hazardous equipment). The Hotel reserves the right to check any equipment and refuse its use if deemed unsuitable or unsafe.

- Guests or any member of their party are not permitted to bring or use any item in the Hotel for the purpose of heating or cooling, or cooking or reheating food, such as but not limited to: air fryers, microwaves, portable grills, electric radiators, or air conditioning units.

- Guests must not use any facilities, appliances or items supplied by the hotel, other than for the purposes for which they are intended. Clause 4.9 found in the Terms and Conditions of your booking may apply where any repair or cleaning is required due to misuse.

- Guests are not to use any part of the Hotel for any activities which could reasonably be considered dangerous, offensive, noxious, illegal or immoral or which may become a nuisance to the Hotel, other Guests or any neighbouring property.

- Guests should not access any areas of the Hotel other than their allocated Hotel bedroom and Hotel facilities providing services for the Booking.

- If Guests require any items to be delivered to the Hotel prior to the Date Of Arrival, arrangements must be made with the Hotel in advance. The Hotel will use all reasonable endeavours for the safekeeping of such items which will nevertheless remain at the owner’s risk and the Hotel will not be responsible for any loss theft or damage unless caused by the Hotel or one of its employees or agents.

- The Hotel may, at its sole discretion, assist the Guest, where reasonably possible, with the storage of equipment. Should the Hotel permit any equipment to be stored, such equipment shall be entirely at the Guest’s own risk and the Hotel accepts no liability for any loss or damage to any items in storage on the premises unless caused by the Hotel or one of its employees or agents.

- Guests should not use any technology provided by the Hotel to download or access any unlawful or obscene material; or cause unreasonable disturbance to other Guests or Hotel staff.

- Guests must adhere to the Terms and Conditions applicable to the use of the Hotel WiFi service. WiFi is not available to Guests under 18.