Guest Information

Check out our NEW guest portal


Are you visting the venue for an upcoming conference, meeting, event or hotel stay?

We've put together a one stop shop for all of the information you need prior to setting off! If there's anything you can't find or there's something more specific you'd like to ask us, please don't hesitate to contact us.

How to Find Us

The hotel is located on Aston Street, within the green landscaped campus of Aston University in Birmingham City Centre.

Book Onsite Car Parking

Pre-book and pay for your onsite parking, prior to arrival.

Relax and Unwind

Explore the Doug Ellis Woodcock Sports Centre at Aston University, complimentary gym and pool access for hotel guests.

Allergens and Dietary Needs

Find out about how we manage allergen requirements and dietary needs and how to provide your requirements.


Accessibility information for conference and hotel guests, from travel and parking, to hotel bedrooms and dining.

Food & Drink

Discover our food options available for our guests.


Stay connected with complimentary 1GB/s WiFi during your stay. You'll find access details when you arrive.

Book a Hotel Room

Book one of our onsite hotel rooms, the ultimate in convenience when attending an event or visiting the region.

General Information and FAQs

Find out more about the hotel with some answers to the most frequently asked questions.


The hotel and conference centre operates on a cashless basis, accepting credit and debit cards, and contactless payment methods. We accept Visa, Mastercard and American Express.


A luggage room is available for guests who are resident in the hotel, either as an individual, group or a residential conference. Please ask at the hotel reception for access.