Accessible to All

Your experience starts here

We pride ourselves on being a venue accessible for all. Lowered kerbs, lifts and adapted facilities, along with the compact and flat nature of the 60-acre campus, help facilitate the mobility and general wellbeing of visitors with disabilities. Disabled car parking is available. Spaces will need to be booked in advance, so please contact the hotel to make arrangements. Accessible bedrooms are available and can be booked online.



The hotel and conference centre is located on the Aston University Campus in Birmingham City Centre.
Two accessible parking spaces are provided in the car park next to the hotel, with a wheelchair friendly route to the hotel entrance. A drop off zone is located next to the hotel entrance on Aston Street.

The route across campus is wheelchair friendly from the James Watt Queensway entrance from the city centre, through to the front of the hotel. The main entrance has a level approach and a level threshold. The entrance comprises a set of double glazed doors and an automatic revolving door. The automated glazed door open outwards automatically. These doors give access to the main lobby in which the reception desk is located.



The ground floor corridor serving the hotel reception, lounge and bar is 200cm wide, a slate effect tiled floor, with the corridor taking a slight gradient decline from reception towards the lounges and then the bar. This corridor leads onto a wood effect floor lobby with the open entrance into the restaurant. Access to the ground floor conference rooms is via the restaurant, where an open corridor space 220cm - 375cm runs through the centre of the restaurant, onto the corridor serving the conference rooms which is 160cm wide and a carpeted floor.

Corridors serving bedrooms on levels U1 to U3 and U5 are carpeted, 142cm wide with frequent passing areas of 236cm by 350cm, enabling two wheelchair users to pass each other. The corridor serving the meeting rooms on level 1 is carpeted, 124cm to 137cm in width with the doors to the meeting rooms having an access width of around 75cm. All meeting rooms are flat floor with no steps and layouts can be set to welcome wheelchair users. Please note, the maximum capacities are subject to change dependant on the number of wheelchair users in attendance. 

Bedroom corridors on levels 3 and 5 are carpeted, 108cm in width and there are doors giving access widths of less than 80cm.

Floors on most levels in circulation areas for conference rooms, meeting rooms and hotel rooms give an access width in the order of 80cm to 90cm.



Lifts 1 and 2 are 12 person lifts with a floor space of 150cm by 140cm and service all floors. These lifts are located to the right of the hotel reception and next to the restaurant entrance. Lift 3 is located in the original part of the hotel and takes a maximum of 8 people with a floor space of 109cm by 139cm. This lift does not give access to level 0 or 2. Flat route access from reception to all conference rooms is available. A platform lift is installed to overcome the level difference between the conference rooms and lecture theatre foyer. The platform is 143cm by 100cm and the controls require continuous pressure to operate - assistance can be requested from the Main Reception desk.



A restaurant is available on the ground floor serving a variety of hot and cold food, including full meals and a selection of hot and cold drinks. Alcoholic beverages are also available from the bar. The restaurant and bar are both wheelchair accessible, with flat floor access to both spaces. The Courtyard Restaurant is a textured wood effect floor, the bar flooring is a combination of wood effect and carpet.  

To assist our guests with dietary and allergen requirements, we work with event organisers to collate all requirements as we aim to serve fresh, locally sourced dishes for all our guests. This will include vegetarian, vegan and any religious dietary requirements, intolerances, along with any of the known allergens. We aim to accommodate most dietary requirements across our standard buffets and restaurant menus, with a separate menu of allergen friendly meals to ensure food has been prepared and served separately for these guests. Our guests with these requirements will be provided with a dietary/allergen card to show to our catering team to ensure they're provided with the correct meal.

We request any individual visitors or independent hotel travellers email the hotel at least 48 hours prior to arrival where possible with their dietary or allergen requirements.

We advise that due to the transient nature of the venue and the number of guests visiting on a daily basis, we are unable to guarantee the hotel to be 100% free of any allergen. Guests with particularly severe allergies, such as airborne allergies, may wish to consider their requirements, prior to attending the hotel. Our team are happy to provide advice prior to your visit by contacting the hotel directly.



Two unisex, wheelchair accessible toilet facilities are available on the ground floor next to the restaurant and ground floor conference rooms. These facilities offer lower height wash facilities, full length mirror and emergency pull chord.

The first floor of the conference centre provides passenger lifts for wheelchair users to access the ground floor toilet facilities.



The meeting rooms and events spaces are accessible for wheelchair users with door widths of 88cm. The ground floor meeting rooms are accessible from the venue reception with flat route access and no steps. A lift is available to the first floor meeting rooms.

Accessible toilets are located on the ground floor.

The meeting room and event space capacities listed on this website are subject to change dependent on the specific access and mobility requirements for each event. Our sales and events team will work with event organisers to advise final capacities once the number of access requirements are confirmed either at enquiry stage or during the final details planning. This applies to the restaurant areas, bar, lounges and private dining room areas, also.

The meeting rooms, restaurant and private dining rooms are all flat floor spaces, allowing the flexibility to setup meeting rooms to accommodate all guests in line with a customer’s specific layout requests, where reasonably practical.



A hearing loop system is available in our reception area.

Our larger main event spaces offer built-in Induction Loop Systems for guests attending events in these spaces to use in conjunction with the built-in PA systems. The hearing loops are installed in Conference Room 1, Meeting Room 144 and Meeting Room 145.

Hearing loops can be installed in other meeting rooms, where a quote may be provided by our preferred AV hire company. The venue is able to accommodate our client’s own technology providers, subject to the provision of PAT testing, risk assessments and method statements two weeks prior to install.



There are four wheelchair accessible bedrooms in the hotel. Three executive accessible doubles and one executive accessible twin room. These are all located near lift 1 on floors one, two, three and five. The room style is of the same standard as the hotels standard executive double and twin bedrooms, elsewhere in the building. The doors to these rooms have an access width of 88cm.

These bedrooms offer wider entry corridors, adjusted height beds, adjusted height desks, emergency pull chord next to the bed and the ensuite facilities are wheelchair friendly wet rooms with showers and support aids.

For further information, please contact our team.

The accessible bedrooms can be booked directly with the hotel online via the booking page, or by contacting the hotel reservations team.

In addition, the hotel is able to offer a variety of accessible support services for bedrooms such as deaf-guard vibrating pillow pads linked to the fire alarm system and visual door aids to alert a guest if someone is at their door.



The hotel’s fire alarm system consists of both an audible siren and visual alert, with additional support for hearing impaired guests advised under the Sleeping Spaces section. There are protected safe zones in the lift lobby areas of Lifts 1 and 2 within the hotel.

Emergency call points are located at various points across the hotel to aid guests in the event of an evacuation.

Personal evacuation plans will be created as required for guests staying in the hotel or attending an event. Evac Chairs are also located in all stair wells to assist with the evacuation of all guests in the event of an emergency.